Terms of returning goods CigarWebShop

Right to return at Online-sales CWS


There is no right to return Tobacco products, customs s, and/or Tobacco related products.

Tax and duty, VAT is constituted by Governments but unfortunate not comparable for all of the EU countries. By law, every product is stated how  and when, in what way, tax revenue is collected. Therefore all percentages are different.

If returns send you will be charged for import and export taxes !!!


If buying normal products, buyer/user has the standard option to cancel purchased items within the regular time. Returning time schedule starts at the date s are delivered at the buyer/user. Transactions with buyer/user in the rest of the world are not provided with statutory protections. Contact us. You can return the unused and undamaged product within for a full refund excluding credit card fees and tranport cost, if product is returned undamaged and unused within 30 days we will issue a credit note. Damaged products will not be accepted for refund

Cost when returning non tobacco s:

1. If buyer/user wants to use the right of returning products, refunding is for standard tranport cost.

2. If buyer/user has done payments, CWS will refund at earliest convenience, latest within 30 days.

3. Buyer/user is responsible regarding transport/shipping to reseller.

Shipping returns to CWS is:

Turfschip 199

1186 XH Amstelveen

The Netherlands